Because You Follow


Besides itinerary planning, there are a few other reasons why I started this travel website and blog.  One of the main reasons why I continue to share from week to week is because YOU follow.  Last week I reached 1000+ followers and I want to thank all of you for that.  When I achieved the millennial status, it gave me fresh wind beneath my wings.  This milestone is significant and exciting to me.  It’s exhilarating to know that everyone of you are interested in reading what I have to say.  Of course, I do not take it lightly, and am truly humbled by the fact that my community is growing.  Like brushing my teeth, combing my hair and dressing for work, I take pride in what I want to share with you, am careful to be positive and encouraging (at least I hope I am), and being honest and genuine in sharing my views.  You are the reason for my continued presence online and I hope to always deliver on promises, experiences, thoughts, tips and relevant travel related information.

Community Peeps and readers, you have stuck with me, offered your comments, clicked liked, shared on your social media pages and followed.  You didn’t have to do any of this, and so, your interaction with me via this portal is greatly appreciated.  Obviously, I cannot thank you enough, and it is at times such as these when words fail me.  Suffice it then to know that it is all because of you why this website and blog continues to exists.  I hope that you will always enjoy reading, be impressed to like, boldly comment on subject matter, and willingly share on your social media pages too.

I am grateful and want to thank you from the bottom of my heart.

More times,

Itinerary Planner

Win-Win


Win or lose?

That’s the biggest question I am contemplating after a customer contacted me with a recent travel request.  Travel Itineraries exists mainly to sell bespoke itineraries to persons who have little to no time in pulling together interesting attractions/activities of places they are about to visit.  TI appeals to the business person, timid traveler, first-time traveler, solo traveler, budget traveler and anyone who does not want to deal with the stress of researching, picking and choosing attractions, sites and adventures.  A prolific travel site,  TI is capable of planning from soup to nuts an itinerary that will give lasting memories for vacationers.  In a nutshell, this is what I say on the Itinerary Request Page to introduce my travel planning skills to potential customers, “Do you like to travel, or better yet, travel often but can’t find the time to build a detailed itinerary that will be engaging and enjoyable?  If that description sounds like you, don’t worry or stress.  I can plan a bespoke itinerary that will ensure you cover all the basics of a great trip: things to do, places to go and sites to see.   Interested?  Fill in the form below to get started.  Just do it.”  Also, it is a place where you can read a blog of my adventures on foreign and local soil, tips, recommendations, ideas and news related to travel.

Last week I received my first sale of the year from a new visitor to my website and was excited to start the year off with the request.  As I read the customer’s specifics, I quickly realized the buyer did not understand what Travel Itineraries was all about.  They already had their plan and wanted me to map it so they could save time and gas.  At first, I considered plotting the route but eventually decided against it because that is not what TI is all about.  Obviously, their lack of clarity surrounding my services was no fault of their own, and I regretfully made an apology, offered a refund and referred them to a travel website that could better support their particular need.

Why then do I ask win or lose? I could look at the situation as just another experience.  But in my humble opinion, there are three invaluable lessons I can definitely learn from dealing with the shopper.

  1. AWARENESS – While the prospect may have had some misunderstanding concerning TI’s services, it reminds me that more work can and should be done to bring about awareness, clarity, highlight services and skills.  TI should grasp every opportunity to enlighten its readers/viewers of its capabilities in its many forms and formats via technology.
  2. NEW IDEAS – Innovation will keep TI fresh and relevant.  If customers are asking for certain services, then I should consider how I can possibly accommodate and market to them by tweaking and improving offerings as needed.  Who knows, a bright idea may lead to other avenues, though not originally a part of the plan, but one that will broaden TI’s perspectives and scope.
  3. REFERRALS – While I would like to meet the needs of all potential clients, there are times when I will have to say no.  However, the rejection should not be given without offering a recommendation of help.  To suggest another travel related company to the client as an option is just a way to say I network with other travel businesses, and I am familiar with the industry players.  There are other travel partners in whom I take delight in recommending their services especially if I have used or know of them personally.

Community Peeps, overall I would say it was a win-win.  I was happy to refund the money and to redirect the client.  They are referred to as client because of their response to my actions.  I believe I have won their respect and I hope in the future they will consider TI for their tailored travel itinerary.  Do you think so too, or do you think I lost?  I am interested in knowing.  Please comment in the box below.

Readers, as usual, I invite you to click follow to receive timely updates, select like to show your love and support.  Share this post on your social media site.  Write your comments in the box below.  Your interest, time and attention are always appreciated.  Thank you for reading.

More times,

Itinerary Planner